Showing posts with label Nintendo Switch Lite. Show all posts
Showing posts with label Nintendo Switch Lite. Show all posts

Wednesday, July 24, 2019

Nintendo to Fix Joy-Cons for Free

Following a lawsuit filed over "Joy-Con Drift" issue earlier, Nintendo decided to fix all affected controllers for free!

A hardware issue on next-gen hybrid console Nintendo Switch has been bugging fans for some time and is known as "Joy-Con Drift", which Nintendo only cared about as long as it came under their device warranty period until now.

When this problem with detachable Switch controllers became a major annoyance for many customers, a law firm filed a class action lawsuit against Nintendo and they had to react fast by deciding to fix all affected controllers for free.

nintendo switch joy con repair free refund controllers customer service
Nintendo to Fix Joy-Cons for Free

RELATED: Nintendo Getting Sued for Joy-Con Drift Issues

Joy-Con drift is a problem where analog sticks on controllers would start taking command on their own even if they are not touched and this started affecting gameplay experience by being annoying to outright impossible to play sometimes.

This is an old issue for Switch consoles ever since it came out in 2017 and has bugged out many people over time. Up until now, Nintendo would have happily provided customers a replacement if they had it covered under warranty.

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However, they never acknowledged this issue much seriously but things have gone too far to simply ignore and let their market reputation get ruined now that they are getting sued by U.S. law firm Chimicles Schwartz Kriner & Donaldson-Smith.

CSK&D filed a class action lawsuit against Nintendo of America on July 19, after receiving complaints from more than 5,500 consumers who are affected by drifting issues with their Joy-Con controllers at some point after purchase.

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Customer service representatives are now internally instructed by Nintendo to no longer charge anyone affected by Joy-Con drift for repairs and to refund those who already spend money without asking for any proof of purchase at all.

Also, warranty status will no longer be an issue to get free repairs or a requested refund except for confirmation of prior repair. This was disclosed by source that knows about Nintendo's updated customer support documentation.

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According to documentations, representatives are advised to simply guide complaining customers with steps to troubleshoot their issue first but if that doesn't do the trick then Joy-Con issues should be fixed at no-charge.

Nintendo didn't acknowledge that Joy-Con controllers were faulty from beginning and simply referred this issue as "recent reports". Good thing is, people are at least getting free repair of their Joy-Cons or refund if they already paid for it.

RELATED: Nintendo Switch Lite Announced

With Nintendo Switch Lite scheduled to arrive in a few months on September 2019, people can't help but thinking whether or not upcoming first revision for Switch console would share the same drifting problem or not.

Since Switch Lite has no detachable controllers or dockability, players would have to send their entire console if any issue occurs. If that ever happens and becomes widespread then Nintendo is about to face a huge PR disaster and sales drop.

Monday, July 22, 2019

Nintendo Getting Sued for Joy-Con Drift Issues

A recent hardware issue in Nintendo Switch known as "Joy-Con Drift" leads to class action lawsuit against Nintendo.

After launching next-gen hybrid video game console Nintendo Switch back at 2017, Nintendo has been enjoying a pretty successful run until now, as they are about to get sued over a hardware issue known as "Joy-Con Drift".

On Friday, July 19, a U.S. law firm named Chimicles Schwartz Kriner & Donaldson-Smith has filed a class action lawsuit against Nintendo of America over claims and concerns from customers for a problem in Joy-Con controllers.

nintendo joy con drift issue controller class action lawsuit
Nintendo Getting Sued for Joy-Con Drift Issues

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For months, Switch players are facing a problem with Joy-Con controllers where often times their console registers movement even though they are not touching the joystick and Nintendo didn't offer any permanent solution for it yet.

This issue could become apparent when someone is playing a game and player character suddenly starts moving without any input. It was originally registered in early stage of Switch life cycle and now is back again with no fix or whatsoever.

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Switch owners have gone to various social platforms like Reddit and Twitter to voice concerns about drifting problem for a while and now many news outlets have joined them as well, leading to lawyers taking notice to the matter.

Since gameplay experience is often hindered because of drifting, CSK&D has stated that Switch controllers are deemed defective. They are currently asking Joy-Con drift affected users to submit details on an online form at their website.

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An associate attorney at CSK&D, Andrew Ferich revealed their firm was reached out by more than over 5,500 consumers in 24 hours period regarding their trouble, which clearly violates consumer protection laws and they proceeded with a case.

Ferich also stated that they have been following this story of "Joy-Con Drift" for some time and they are well aware how gamers are very frustrated with this problem from various online conversations that caught their attention.

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Initially, they didn't thought this to be a much bigger issue even if it has been bugging people out for some time but when 5,500 customers have riled up to them in a single day; they clearly knew that Joy-Con drift was a really big issue.

At this early point of case, it is really hard to determine what a winning situation would look like for CSK&D but they are planning to aggressively pursue a legal action so the best outcome for consumers can come out of their efforts.

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Nintendo however, has been repairing Joy-Con controllers that falls under warranty but if a model is out of assurance period, users have no other choice than to purchase a new pair but even newer models are suffering from same problem.

Nintendo has released an official statement for ongoing situation of drifting issues in Joy-Con controllers.

At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit so we can help.

RELATED: Nintendo Switch Lite Announced

Nintendo Switch has sold over 32 million units worldwide so far in its two years-long lifespan and they just announced a newer model as well as a revised version, Nintendo Switch Lite, currently scheduled to arrive on September 2019.

Given that these upcoming consoles share same Joy-Con design as original Switch, Joy-Con drift issue may continue over and the lawsuit can go bigger on them, leading to huge cost for Nintendo on top of negative press to ruin their reputation.

Wednesday, July 10, 2019

Nintendo Switch Lite Announced

Brand-new Nintendo Switch Lite device is announced, a cheaper, smaller version of Switch for handheld play.

For long, industry analysts and insiders were suggesting that Nintendo will be releasing a cheaper version for their next-gen hybrid console Nintendo Switch that came out in early 2017 and turns out, they were actually right.

Fans have been anticipating and requesting a smaller version focused on handheld gameplay ever since the inception of Switch. Today, Nintendo Switch Lite is finally revealed to be newest addition to Nintendo family of consoles.

nintendo switch lite handheld play
Nintendo Switch Lite Announced

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Currently scheduled to see launch on September 20, 2019, Switch Lite will be priced $199.99 only. Having almost all features of original device, no detachable Joy-Con controllers will be part of Lite despite having "Switch" as its middle name.

Whereas the original device weighs for 0.65 pounds, Lite system will come in light at 0.61 pounds and offers 3 to 7 hours of gameplay in terms of battery capacity, compared to 2.5 to 6.5 hours of lasting time for Nintendo Switch.

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Its design is entirely focused on being a portable hardware that comes out in one piece just like Game Boy or Nintendo DS systems from past. Though you can take it anywhere you want but can't connect it to a TV to enjoy big-screen play.

However, players can still get external Joy-Con support and hook up Switch Pro Controller as well. Bluetooth, Wi-Fi and NFC are sill retained with a vast Nintendo Switch library of games that supports handheld mode except some.

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Adding a new system to their extended family of devices, Nintendo offered an overview of Nintendo Switch Lite.

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Instead of becoming a replacement for Switch, some noticeable improvements on battery life, design area and a lower price point will offer a much accessible approach towards Switch library through Lite for a larger audience.

Nintendo Switch Lite marks the first revision for Switch console, expected to be available in yellow, gray and turquoise color. November 8, 2019 would see launch of Pokémon Sword and Shield special version of Lite, a week before the game arrives.