Friday, November 1, 2019

Fallout 76 Buyers in Australia to Get Refunds

Australia is allowing some Fallout 76 players to get refunds after they were being "mislead" by Bethesda/ZeniMax.

In past, many players have tried getting refunds for a total train wreck launch of online action role-playing game Fallout 76 but all of their requests was denied by developer/publisher Bethesda Softworks back then except a lucky few.

Apparently, player frustration has reached to a certain critical point where Australian Competition and Commission had to make a move and now, some players in Australia has become eligible to get refunds for their purchase.

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Fallout 76 Buyers in Australia to Get Refunds

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ZeniMax Media, parent company of Bethesda has misled their customers when their rights for a refund were denied on technical terms and they have accepted to ACCC that their actions were in conflict with Australian Consumer Law.

Bethesda has created a product that came in a messy state, had lagging and server problems along with many other issues that should have been fixed or given refunds to consumers in Australia when they experienced those faults.

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Regarding entire Fallout 76 debacle situation, ACCC Commissioner Sarah Court had the following to state.

When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides.

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Buyers were denied refunds by ZeniMax on the ground that they were not "entitled" to get one but ACCC has ordered them to give money back to players in Australia who made refund requests from November 24, 2018 to June 1, 2019.

Most recently, Bethesda has launched Fallout 1st, a paid subscription service for Fallout 76 and managed to let down their player community once again because of being released in a buggy state and having many key features missing.