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The Last of Us Part 1: Firefly Edition Shipped Damaged to Customers

Sony has reportedly refused to offer replacements for damaged copies of The Last of Us Part 1: Firefly Edition on arrival.

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The Last of Us Part 1: Firefly Edition Shipped Damaged to Customers

A long-rumored remake of 2013 action-adventure game The Last of Us was revealed at Summer Game Fest Showcase 2022 event by developer Naughty Dog and has been launched recently for PlayStation 5 while a PC version is coming soon.

Shorty after The Last of Us Part 1 announcement earlier, its $99.99 priced Firefly Edition already sold out across U.S. As first wave of pre-orders reached some customers, they are turning up to be damaged and won't be getting replacements.

The Last of Us Part 1: Firefly Edition is available exclusively on PlayStation Direct and those who have received damaged copies due to poor packaging or shipping are denied full refunds or any viable option for replacement by publisher Sony.

Upon contacting PlayStation Direct customer support online, one person was offered a 20% off voucher for a future purchase. Though there is no excess stock for replacement orders, it feels a lot like hooking players up to spend more funds.

Twitter user Minneapolite shared several examples for poor packaging of The Last of Us Part 1: Firefly Edition.

Given its hefty $99.99 tag, anyone would expect Sony to have Part 1 collector's edition shipped with a little bit care and caution. Its cardboard presentation packaging was ruined on arrival for fans who pre-ordered it from PlayStation Direct.

Fans took Reddit and Twitter to express their frustration at Sony for being so careless with their packaging and shipping. Many would have preferred to buy Part 1: Firefly Edition from a nearby store and save it from being damaged on arrival.

Sony has yet to make any official statement regarding damaged shipping but Firefly Edition was restocked in U.S. earlier. However, it quickly sold out once again and will show up on eBay for a price tag that is several times over original price.

The Last of Us Part 1: Firefly Edition includes full base game, early in-game unlocks, contents of Digital Deluxe Edition, The Last of Us: American Dreams comics reprint with new cover art and a limited edition SteelBook display case at $99.99.